XPasses are void if altered.
Currency loaded in the XPasses are non-refundable.
A purchase of an XPass entitles one person to a single entry inside Studio XP following the set Operating Hours and ticket prices per age of visitor.
All persons entering the Studio XP must pay for admission and/or hold a valid card which has been obtained from ABS-CBN Studio XP, Studio XP’s website, or an authorized third party. A ticket must be used during its period of validity and is not valid for special events.
Studio XP reserves the right to deny admission, or to require a person already admitted to leave, without refund or compensation, for failure to comply with any of the Studio XP rules, for unsafe, illegal or offensive behaviour, to ensure safety, security or order, or if we consider that the circumstances so require.
If X Pass are bought on behalf of other visitors (for example, group bookings), the buyer accepts these Terms on behalf of every visitor and shall ensure that these Terms are notified to and followed by each person in the group.
A marker (information board) is posted at the entrance of each attraction detailing corresponding transactions, activity restrictions, or warnings that apply, for the guidance of all guests.
Admission into the attraction activities will be on a “first come, first served” basis.
A Kapamilya guest who wishes to join an activity must queue for himself/ herself at the attraction.
The Studio XP Management reserves the right to alter, suspend, or altogether cease the activities and/or close the attractions for maintenance, remodeling, and/or private events without prior advance notice.
As a guideline, Kapamilya guests are not permitted to save places in line, bypass others in line, or exit the line and return to the same place for any reason. Visitors exiting a line must go back to the end of the line if they choose to return.
By entering Studio XP, Kapamilya guests grant Studio XP the right to film, video, record or otherwise reproduce the image and/or voice of any person who enters any Studio and uses the same for any purpose (except for commercial scale) without payment to any person.
Studio XP requests that all photographs or video taken by our Kapamilya guests be used for their personal use and enjoyment only. Any use, reuse or reproduction for commercial purposes without the expressed written consent of Studio XP is strictly prohibited.
Studio XP reserves the right to refuse to allow photography of any kind as necessary. No commercial photography of any kind is permitted. Specifically, the use of the following equipment is not allowed:
b)Any camera mounted to a vehicle, drone, cart, scooter or other moving objects
All Studio XP attractions and shows are protected by copyright. Visitors must have written permission to use photographs and/or videotape of Studio XP images for commercial broadcasting, advertising, marketing or publishing in any medium.
We reserve the right to deny admission or to require a person already admitted to leave Studio XP, without refund, liability or compensation if we consider that the circumstances so require.
We may from time to time, without prior notice and without refund, liability or compensation, change the operating hours of Studio XP, close the facility or any part of it temporarily, restrict the number of persons having access to the Studios, and/or suspend or cancel any attraction or entertainment program if we consider that the circumstances so require.
We expect all to behave in a child-friendly manner.
Please show common courtesy to fellow Kapamilyas and our Studio XP staff by not using profanity or engaging in unsafe, illegal, unruly, disruptive or offensive behavior. Such acts may be cause for ejection without refund.
For your safety and the safety of others, please refrain from running.
SECURITY AND SAFETY
Our Kapamilyas’ safety is our utmost priority so we have set the following safety and security procedures and ask for your understanding and cooperation.
There are a number of visible security measures in place, as well as behind-the-scenes security elements. It is our priority to ensure that we are implementing the needed security features while causing minimal impact on the visitor experience.
Studio XP reserves the right to refuse admission and exercise the right to search. The decision to refuse entry will be made by the entry and exit guards with the approval of management on duty.
Studio XP is committed to maintaining a safe facility and to ensuring that it acts to the extent possible to shield its guests and employees from harm.
Studio XP is a “No Firearm and Dangerous weapon” zone. Dangerous weapons and similar objects that appear to be or can be used as weapons, sharp objects or raw materials that can be used for assembly of weaponry (chains, duct tape); tools; martial arts & self-defense items; explosive & flammable materials, disabling chemicals & other dangerous items and chemical weapons, including mace, and pepper spray; fireworks and explosives are prohibited.
Dangerous Weapon is defined as any firearm, whether loaded or unloaded; any device designed as a weapon and capable of producing death or great bodily harm; any ligature or other instrumentality used on the throat, neck, nose or mouth of another person to impede, partially or completely, breathing or circulation of blood; any electronically-controlled devises such tasers or stun guns or any other device or instrumentality which, in the manner it is used or intended to be used, is calculated or likely to produce death or great bodily harm.
In addition to all items previously mentioned, the following items are not allowed in Studio XP, at any time:
Recreational devices with wheels, such as skateboards, scooters, inline skates or shoes with built-in wheels
Alcoholic beverages or any illegal substance or drugs
Weapons of any kind, or objects that appear to be or can be used as weapons, sharp objects or raw materials that can be used for assembly of weaponry (chains, duct tape)
martial arts & self-defense items
Explosive & flammable materials, disabling chemicals and other dangerous items
Chemical weapons, including mace and pepper spray
Folding chairs/lawn chairs
Glass containers (excluding small containers such as baby food jars).
Balloons and twisty ties
All Unmanned Aerial Vehicles (UAVs) also commonly known as “drones,” regardless of their size, weight or purpose
Magic markers, spray paint and aerosol cans
Fireworks and explosives
Other items that we determine may be harmful or disruptive
FOOD AND DRINKS
We offer a variety of fresh, delicious food for our Kapamilya guests to enjoy at the Heroes Burger concession stand inside Studio XP; however, we understand that some guests may need to bring outside food and drink into the Studio. This is the list of what food and drinks may be brought inside Studio XP
Distilled drinking water for infant formula
Any food required for medical purposes and medically–indicated nutritional supplements
Any food required for special dietary needs
Canned, jarred, or processed baby food, breast milk and infant formula
Liquids including water, juice, or liquid nutrition or gels for Kapamilya guests with a disability or medical condition are permitted "in the absence of suspicious activity"
Soft-sided insulated bags no larger than 8.5" wide x 6" high x 6" deep
Studio XP is an animal-free facility
Approved canine service animals are allowed (e.g., seeing-eye dogs). Service animals must be under the control of the owner at all times and should remain on a leash or in a harness.
Exception to the exception:
Attractions that, by their nature, do not allow the presence of service animals (e.g. Kapamilya Theater).
Studio XP is a smoke/vapor-free facility.
These activities are not allowed:
The sale of goods or services or the display of goods or services for sale.
The distribution of printed or recorded materials of any kind.
Those that delay, obstruct and disrupt the operation of Studio XP.
Unauthorized events, demonstrations or speeches, or the usage of any flag, banner or sign for commercial purposes or to incite a crowd.
Photography, videotaping, or recording of any kind for commercial purposes.
Engaging in any unsafe act or other act that may disrupt the operation of the Studio XP or any associated facility.
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